DEFINE WHAT PEOPLE MUST BE ABLE TO DO
Start with the outcome. Build the learning back from there.
The Idea
Most training measures attendance. Outcome-based learning measures ability. Each employee, channel partner employee, and customer has a defined level, and each level has a defined thing they can do.
Five Levels
Level 1: Articulate
Level 2: Align
Level 2: Align
Explain what the product does and why it matters.
Level 2: Align
Level 2: Align
Level 2: Align
Map it to a customer's business processes.
Level 3: Use
Level 2: Align
Level 3: Use
Operate it to complete day-to-day tasks.
Level 4: Configure
Level 4: Configure
Level 3: Use
Set it up to meet a customer's specific requirements.
Level 5: Resolve
Level 4: Configure
Level 5: Resolve
Diagnose and resolve customer challenges.
Who it serves and what you get
All employees, channel partner employees, and customers.
You get a:
- Competency framework
- Assessment approach
- Certification pathway by role
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